Terms & Conditions

Terms & conditions

Pink Pony Creative Limited attempts to keep this website up to date as often as possible and aim for all information to be as accurate as possible. As information may change we do not guarantee its accuracy at any time, interested parties should make their own enquiries to satisfy themselves in every respect. By entering this site you agree to these terms and conditions.

Privacy Policy
This Statement of Privacy applies to www.pinkponycreative.com. Protecting your private information is our priority and by using our website, you consent to the data practices described in this statement. If you complete an enquiry form or provide your email address or phone number to Pink Pony Creative Limited Limited, your personal details collected will only be used by Pink Pony Creative Limited Limited to communicate with you. We are committed to protecting this information. For further information relating to New Zealand Privacy Legislation please visit www.privacy.org.nz.


All information, copy and imagery provided on and available from this website www.pinkponycreative.com are not to be modified or altered in any way. Content may be viewed online and reproduced in hard copy only for your personal reference. The use of any content is the risk of the user, and are subject to the users general legal obligations.


Changes to our disclaimer
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



General Agreement

These Terms and Conditions define the obligations and relationship between Pink Pony Creative Limited and the person/s or Company specified in the quotation (the client). By confirming the use of services, you have accepted all terms and conditions by Pink Pony Creative Limited.

Pink Pony Creative Limited will only proceed upon written confirmation of the design quotation. Approval of the quotation will constitute an agreement between Pink Pony Creative Limited and the client.

1. Nature or Copy

Artwork, images and copy supplied by the client, will remain as the client’s responsibility and will be deemed as supplied to Pink Pony Creative Limited with relevant authority for use. Pink Pony Creative Limited will accept no responsibility for copyright issues regarding supplied artwork, images and copy. The client is responsible for supplying content and imagery free from infringement for all trademarks, service marks, and copyright.

2. Design Costs

Costs quoted only for professional services do not include purchases of stock photos, fonts, printing, colour-matching or any other additional fees after processing the agreed services. Additional expenses will be itemised on relevant invoices or you will be notified via email.

3. Payment and Refunds

Payment terms are 7 days from the date of invoice, otherwise specified in the initial quote or agreement. Under no circumstances does Pink Pony Creative Limited offer refunds.

4. Archived Design Artwork

Pink Pony Creative Limited archives design files for 12 months as a production process, however when final design files have been sent to the client it is the client’s responsibility to store and archive the documents safely for their own purposes or future use.

5. Electronic Proof

All proofs will be emailed to the client as a low resolution files. Please be aware that all monitors display colour differently and the colour on a monitor could vary significantly from the final print. To ensure that the colour is correct, it is highly recommended that the client provides the Pantone colour or requests a colour-matching service.


6. Approval

Whilst every care will be taken, no responsibility will be accepted by Pink Pony Creative Limited for errors found after final approval by the client (Spelling mistakes, misalignment etc). Artwork approval must be emailed to Pink Pony Creative Limited before printing is commenced.

It is the client’s responsibility to check all proofs carefully for accuracy. The client’s email of approval is acknowledgement that the proof has been evaluated and considered correct in every aspect. There will be no remedy from Pink Pony Creative Limited for errors or omissions carried over from approved proof to final print.

7. Revisions

Each individual design package or service has a set number of revisions. If further revisions are required there may be additional charges applicable. The client will need to approve additional charges for extra design revisions. Pink Pony Creative Limited will not be responsible for revisions after final files are sent to the client. Revising designs are now the client’s responsible and will come at the client’s own cost.

Please enquire about the number of revisions relevant to your design. This is your responsibility to ask and extra fees may apply if exceeding the amount of revisions for your designs with Pink Pony Creative Limited. (Generally 2-3 rounds of revision)


8. Printing errors

Whilst all care is taken when printing, all third party printing errors will be an issue of the third party and not Pink Pony Creative Limited after final approval of print designs are confirmed by the client. We will be contacting the printing company about the given issue, however no promises that issues will get resolved without further costs. Pink Pony Creative Limited takes no responsibility to these extra costs.

9. Liability:
The Service Provider will not be liable for loss, damage or delay of Client's project due to circumstances beyond the Service Provider’s control. Such circumstances may include (but are not limited to) acts of God, public unrest, power outages, and inability to contact Client. In the event of such loss, damage or delay, Service Provider will make every effort to notify Client immediately.


10. Design work Product Ownership:

Any works developed by Pink Pony Creative Limited will be the exclusive property of the Client and Pink Pony Creative Limited. By agreeing to the terms and conditions, the clients also agrees to Pink Pony Creative Limited using imagery of designs on their website (www.pinkponycreative.com) and social media (https://www.facebook.com/pinkponycreative/ and https://www.instagram.com/pinkponycreative/), to showcase their services.


By accepting the Terms and Conditions listed above you acknowledge all areas of the process by Pink Pony Creative Limited and understand that some add on fees may apply. You also acknowledge that any designs not purchased belong to Pink Pony Creative. Using files such as unwanted revisions is illegal and will be taken very seriously as this is recognised as copyright and theft.

We look forward to working with you!

By confirming the service you have accepted all terms and conditions by Pink Pony Creative Limited.

Please advise of any issues. 


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